Customer guide
From download to first useful result.
A simple, product-safe workflow for every Operlyra purchase. Your receipt provides access to the latest files attached to your order.
1. Save the original files
Download every file from your order receipt or order page. Store one untouched copy in a clearly named backup folder before editing anything.
2. Choose the right application
- Open DOCX files in Microsoft Word, Google Docs, LibreOffice Writer or a compatible editor.
- Open XLSX files in Microsoft Excel, Google Sheets, LibreOffice Calc or a compatible spreadsheet application.
- Use the PDF copy for reading, printing or reference when you want to preserve the intended layout.
Application differences can change fonts, spacing, formulas or page breaks. Compare against the PDF reference and test important calculations after importing a spreadsheet.
3. Work on a copy
Duplicate the editable file, rename it for the project or period, and enter information only in the fields described by the included guide. Keep confidential client data in storage you control.
4. Review before relying on the output
Check formulas, assumptions, dates and exported documents before using them in a business decision or sending them to a client. Operlyra resources support your work but do not replace legal, tax, accounting or financial advice.
5. Get help safely
If something is missing, corrupt or materially different from the product description, use the support details on your receipt. Include the product name, order email, application and version, and a screenshot with private information removed. Never send passwords, access tokens or payment-card details.