Purchases
Refund Policy
Live checkout is not open yet. These principles will apply alongside the checkout provider's terms and mandatory consumer law once sales begin.
Before downloading
The checkout will clearly identify the digital nature of the product, included files, price and delivery method. Where applicable, access to a digital download may require your express consent to immediate delivery and acknowledgement of how that affects a statutory withdrawal right.
Problems with a download
If a file is missing, corrupt or materially different from its description, contact support with the order email and a description of the problem. We will first try to provide a working replacement or reasonable correction.
Refund requests
Refunds are assessed under the checkout terms, mandatory consumer rights and the circumstances of the request. This policy does not remove statutory remedies for faulty or misdescribed digital content.
Compatibility
Product pages list the supplied file formats. Minor differences can occur between Microsoft Office, Google Workspace, LibreOffice and other compatible applications; such differences are not necessarily a product defect.